Frequently Asked Questions

If you have questions about the courses, registration, or billing, please check below to see if your question is answered. If you need further help, reach out to us here: [email protected]

Course Questions

Each course consists of multiple lessons spread over several modules. The lessons include a mix of knowledge videos, exercises and drills, and coaching sessions with our instructors teaching and giving feedback to volunteers. You’ll witness coaching through real climbing problems and recommended techniques.

Our courses are self-paced, allowing you to focus on the topics and techniques that interest you the most at your convenience. Don’t worry about the volume of content—once you join, you have lifetime access to all materials! Each video also comes with written notes to help you grasp the techniques and advice shared.

Billing and Registration Questions

We’re sorry to hear there’s an issue with the payment page. Please check that you’ve entered the correct details and that the card you’re paying with matches the address you’re entering. If you are seeing an error message regarding your zip code, please contact your bank to make sure you have the correct zip code/postcode registered for that card.

Our support team will be happy to help you if the problem persists. You can easily reach them at [email protected].