Frequently Asked Questions

If you have questions about the courses, registration, or billing, please check below to see if your question is answered. If you need further help, reach out to us here: [email protected]

Course Questions

How do the courses work?

Each course consists of multiple lessons spread over several modules. The lessons include a mix of knowledge videos, exercises and drills, and coaching sessions with our instructors teaching and giving feedback to volunteers. You’ll witness coaching through real climbing problems and recommended techniques.

Our courses are self-paced, allowing you to focus on the topics and techniques that interest you the most at your convenience. Don’t worry about the volume of content—once you join, you have lifetime access to all materials! Each video also comes with written notes to help you grasp the techniques and advice shared.

How well will I be able to climb by the end of the course? What will I learn?

Our courses provide deep insights into advanced climbing strategies used by professional climbers, teaching you how to tackle challenges with determination and a strategic mindset. They encourage you to push your limits and strive for peak performance with every climb.

By the time you finish your chosen course, you should gain confidence, achieve higher climbing grades, and enjoy your progress in climbing more than ever.

How much time do I need to dedicate to the course?

As our courses are self-paced, the amount of time you dedicate is entirely up to you. The more you practice, the better your results will be. Even if you can only manage a couple of short sessions each week, that’s perfectly fine.

If your schedule interrupts your progress, no worries—you have lifetime access to the course materials, which are always available for you to resume whenever you're ready.

If I miss a video, can I go back and watch it at another time?

Billing and Registration Questions

I’m trying to purchase a course but my payment isn’t going through.

We’re sorry to hear there’s an issue with the payment page. Please check that you’ve entered the correct details and that the card you’re paying with matches the address you’re entering. If you are seeing an error message regarding your zip code, please contact your bank to make sure you have the correct zip code/postcode registered for that card.

Our support team will be happy to help you if the problem persists. You can easily reach them at [email protected].

Do you store my credit card details?

I’ve signed up for a course but haven’t received an email with my login details. What should I do?

I’ve forgotten my username.

Your username will be the same email address you signed up with when you purchased one of our courses. If you can’t remember what that is, you can simply check where you’re getting our emails about the course you purchased, and this will be the email address you can use to log in.

If you’d like to update your username, just email our team with your new email address and they’ll get that updated for you. Any trouble? Please contact our support team and they’ll resend your login details.

I’ve forgotten my password.

What if I want a refund?